Wrong or Faulty Item ReceivedUpdated 9 months ago

We’re really sorry to hear that there’s an issue with your recent order. We know how frustrating this can be, and we’re here to make things right.

To help us resolve this as quickly as possible, please provide us with the following details:

1. Order Number: This helps us locate your order in our system.
2. Photos and Description:
   • Faulty Item: Please attach a photo of the fault and a brief description of the issue.
   • Incorrect Item: Please attach a photo of the item you received.

Once we have these details, we can proceed with your request. If the item is still in stock, we’ll arrange for a replacement. If it’s not available, we’ll provide a full refund and send you a gift card as a token of our apology.

Please note that issues need to be reported within 7 days of receiving your items.

Thank you for your understanding and patience. We’ll get this sorted for you as soon as possible!