Any information relating to a order which you have already placed
You can track your order once it has been dispatched. Your tracking link can be found in your dispatch email or alternatively you can log into your account on our website and within here you will find the tracking information. Please make sure you ch
Please always make sure you check the product description, as this will state the estimated dispatch date for any pre-order items.
If you for any reason need to cancel your order, please get in touch via email to [email protected] with the subject headline 'CANCEL MY ORDER'. Please make sure your order number is in the email or you are emailing from the email address used to plac
If you are having issues locating your order, before you get in touch with us can we please ask that you double check any safe places your order may have been left and with your surrounding neighbours. If you have still not been able to locate your o
We are not able to combine/merge or add items to orders. You will need to contact us as soon as possible to cancel your orders if you are not wanting to pay for shipping twice, so you can then replace your order as one.
If it looks like you have been charged twice on your bank account or paypal account, please note that one of these payments are most likely in 'pending'. This means that there has been one successful payment and a failed transaction. When a transacti
If you have inputted the incorrect address details or need to change your delivery address details for any reason, then please contact us as soon as possible at [email protected]. Please use the subject headline 'WRONG ADDRESS' and make sure you provi
Please check your spam/junk folders to make sure your email hasn't ended up in there, please also make sure you are looking at the correct email address. We rarely have an issue with not being able to send these emails, the majority of time we find t
Orders can be returned for multiple reasons, once we can confirm and see your order is being returned to us, we will then process a refund for you. Please note that shipping costs will not be refunded as a service has already been provided.
We’re really sorry to hear that there’s an issue with your recent order. We know how frustrating this can be, and we’re here to make things right. To help us resolve this as quickly as possible, please provide us with the following details:. Once we