Order Status
Any information relating to a order which you have already placed
How To Track My Order
You can track your order once it has been dispatched. Your tracking link can be found in your dispatch email or alternatively you can log into your account on our website and within here you will find the tracking information. Please make sure you ch
Pre Orders
Please always make sure you check the product description, as this will state the estimated dispatch date for any pre-order items.
Cancel My Order
If you for any reason need to cancel your order, please get in touch via email to [email protected] with the subject headline 'CANCEL MY ORDER'. Please make sure your order number is in the email or you are emailing from the email address used to plac
Delivered, But Not Received My Order
If you're having trouble locating your order, we ask that you double check any safe places it may have been left, as well as with your neighbours, before getting in touch with us. If you've checked and are still unable to locate your order, please do
Combine + Add To Order
Unfortunately, we're unable to combine, merge, or add items to existing orders. If you've placed separate orders and would like to avoid paying for shipping twice, please contact us as soon as possible to request a cancellation. You're then welcome t
I've Been Charged Twice
If it looks like you have been charged twice on your bank account or Paypal account, please note that one of these payments are most likely in 'pending'. This means that there has been one successful payment and a failed transaction. When a transacti
My Address Details Are Wrong
If you have inputted the incorrect address details or need to change your delivery address details for any reason, then please contact us as soon as possible at [email protected]. Please use the subject headline 'WRONG ADDRESS' and make sure you provi
No Confirmation Or Dispatch Email
If you haven't received a confirmation or dispatch email, please check your spam or junk folder, and make sure you're checking the correct email address. In most cases, emails simply end up filtered into these folders rather than there being an issue
Order Is Being Returned
If your order has been returned to us, once we receive it back at our warehouse, we will process a refund for you. Please note that the original shipping costs are non-refundable, as this service has already been provided.
Wrong or Faulty Item Received
We’re really sorry to hear that there’s an issue with your recent order. Help us resolve this as quickly as possible by contacting us at [email protected] including the following details:. - Order Number. - Photos and description of the issue. Once we